Live Chat Room Features:
Multiple Departments - support, sales
Simple and easy - easy to use as it is user-friendly software
View current chats, Active Operators
Operator Rating - helps to track the performance of the operator
Support Requests - displays the number of chats answered, not answered, rejected, etc on that particular date.
Queue System - enables the queue system for chats
Live Chat Settings - chat window can be customized as per individual’s needs
Canned Responses and Commands
Email Transcript - complete conversation between the client and the operator
Polling Time - manually set time limit for an operator to answer the chat.
Operator – Operator chat
Block Spam IP - Operator can block spam IPs from which he/she receives queries.
All the above "Live Chat Room Features" are used in live chat...
For more features click here
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